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Product Operations Specialist (all genders)

Remote
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
Retail Partnerships

Job description


Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest growing startups in travel. Backed by three leading VCs (Creandum, Northzone and Lightrock), and now, following our recent €30 m Series B, we are ready to push beyond.

Distribusion is quickly expanding globally and looking for a Product Operations Specialist to join the Retail Operations team to drive quality improvements and projects of the key partnerships.


What you will do:
  • You will focus on issue resolution by providing deep and comprehensive resolutions to technical issues raised by our retail partners and internal stakeholders.

  • You will ensure timely and effective solutions aligns with maintaining high satisfaction levels and adheres to set service level agreements.

  • You will uphold exceptional communication standards, ensuring clarity and effectiveness in all internal and external interactions.

  • You will establish and maintain high-quality automated processes that streamline operations and reduce the time spent on routine tasks, allowing the team to focus on more strategic initiatives.

  • You will support the team in increasing documentation clarity and transparency.

  • You will support the team by reducing error rates, enhancing the operational quality and reliability of our services.

  • You will simplify complex technical jargon into clear, actionable tasks for developers


Workplace:

We are a remote-first company, with teams located around the Globe and our HQ office in Berlin. This role is based in Vietnam, preferably in Ho Chi Minh or Hanoi, where we have other team members. The working times for this role are 11:00-20:00 GMT (+7).

Job requirements

Who you are:

  • You have a strong background related to Economics, Computer Science, Engineering, or equivalent

  • You have 2+ years of professional experience in a high-performing environment, particularly in a start-up environment

  • You are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travel

  • You have the ability to communicate business values & goals into system design and requirements

  • You have an eye for detail and a structured way of working & communicating

  • You have familiarity with SQL and high-level understanding of API systems

  • You are fluent in English, both verbal and written

  • You are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travel

  • You show ownership and responsibility for your problem space

  • You are fluent in English, both verbal and written


What you can expect:

  • You will join a fast-paced travel tech company and take on a rapidly growing industry.

  • You will take on ownership and responsibility from day one and have a direct impact on the success of the company.

  • We value agility! We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.

  • You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.

  • You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day!

  • We offer flexible and remote working conditions, relocation opportunities and career growth in a small and developing company.



Our hiring process for this role:

Your Talent Partner (TP) and point of contact is Ceren Volkan, and the Hiring Manager (HM) is Daniil Lavrentev.
For any queries, please contact your Talent Partner at (talent@distribusion.com).


Do you want to work in an advanced tech environment and have an impact on millions of travelers around the globe? Come join us!

Remote
  • Ho Chi Minh, Vietnam
Retail Partnerships

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