Customer Support Agent (all genders)

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com. 

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

Distribusion is quickly expanding globally and looking for a B2B and B2C Customer Support Agent to join the Operations team to drive quality improvements and projects of the key partnerships.

What you will do:

• Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.) 

• Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.

• Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Workplace:

This is a remote opportunity to cover working time from 10:00 to 19:00 (Berlin timezone) Monday to Friday. 

Who you are: 

• Customer Service Experience: you have solid experience in Customer Service, ideally including partner relationship management. Familiarity with Live Chat and Phone Support is a plus.

• Technical Troubleshooting Skills: you are comfortable troubleshooting technical issues by searching and interpreting logs, reading API request and response logs to diagnose problems, and writing SQL queries to investigate data and independently answer partner questions.

• Collaboration & Relationship Building: you bring a strong networking mindset, with exceptional collaboration and communication skills that enable you to build and maintain lasting relationships with valued partners.

• Languages: you are fluent in both English and French.

• Organization & Prioritization: you are organized and structured, able to manage multiple initiatives with shifting priorities while consistently meeting deadlines without losing sight of important details.

What you can expect:

• You will join a fast-paced travel tech company and take on a rapidly growing industry.  

• You will take on ownership and responsibility from day one and have a direct impact on the success of the company. 

• We value agility! We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.

• You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.

• You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day! 

• We offer flexible and remote working conditions, relocation opportunities and career growth in a small and developing company.

Our hiring process for this role:

Your Talent Partner (TP) and point of contact is Benedetta Pezzutto and the Hiring Manager (HM) is Laure Jäger.

For any queries, please reach out to your Talent Partner at (talent@distribusion.com).

Do you want to work in an advanced tech environment and have an impact on millions of travellers around the globe? Come join us!