Senior Business Operations Specialist (all genders)

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a Senior Business Operations Specialist who will join our Control room team. You will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with our partners and management during issue resolution, conceptualizing new operational flows and guaranteeing the seamless operation of all company products.

• High-level monitoring of the company’s operations
• Actively manage ongoing escalations and incidents
• Perform technical investigations and work on solution design
• Perform data analysis to create and confirm hypotheses related to active incidents or other optimization potentials
• Support and run various strategic and operational projects
• Identify key improvements and optimization opportunities in our product and tech from an operational perspective
• Support our operations team by building and implementing new tools and defining new processes
• Successfully manage internal and external communication, including collaborating across the organisation during issues resolution

Who you are:

• You bring at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc. 
• You are able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level
• You feel comfortable with investigating into complex SQL queries and relational databases
• You can develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies
• As a big plus, you have already worked with Jira and Prometheus, Grafana, New Relic or other monitoring tools
• You are able to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations
• Your English is fluent, and you are able to unravel complexity in a simple and understandable manner
• You are analytical, independent and tech-savvy
• You are comfortable with fast-paced environments and heavy context switching

A view into our Tech stack:

• Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery

• Database: PostgreSQL

• Project management: Jira

Our hiring team:

Your Talent Partner (TP) and point of contact is Maya and the Hiring Manager (HM) is Ygor Alvarez.
For any queries, please reach out to your Talent Partner at (talent@distribusion.com).

Do you want to work on a product that is used by millions of people daily with a high load, availability and scalability, and the most advanced technology? Come join us!