Payment Operations Analyst (all genders)

Distribusion is the world’s leading ground transportation marketplace and gives travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

As a Payment Operations Analyst in our Payment Operations teams, you will be responsible for detecting and preventing fraudulent transactions across our platform, leveraging past operational experience in a B2C e-commerce travel industry. This role involves analyzing transaction patterns, assessing risk, operational work, and collaborating closely with cross-functional teams to ensure we deliver a secure and seamless experience for our users.

What you will do:

• Execute Payment Checks: Perform routine payment reviews (every couple of hours) using internal tools or large data exports to identify and mitigate high-risk transactions.

• Fraud Rule Management: Take proactive decisions and actions regarding anti-fraud rules across all Payment Service Providers (PSPs) and platforms to boost payment acceptance and keep fraud levels low.

• Chargeback Ownership: Take full ownership of the chargeback lifecycle, including daily monitoring, processing, investigation, and preparing necessary documentation (evidence).

• Customer/Partner Support: Handle and process payment-related tasks and queries escalated by the Customer Service team, ensuring swift and accurate resolution.

• Crossfunctional Cooperation and Partner Liaison: Serve as a point of contact for White Label partners and other external partners to assist with fraud prevention measures and share critical chargeback or fraud-related insights.

• Workflow Creation: Define, document, and implement new, efficient operational workflows and processes for payment operations across the company.

• Reporting & KPIs: Define and create key reporting metrics (KPIs) to track, monitor, and report on critical operational performance indicators, specifically fraud rates and payment acceptance.
  

Workplace: Remote
We have teams located around the Globe, and our HQ office is in Berlin, where the team often meets in the office.

Who you are:

• You bring previous ~ 1-2 years of experience in Operations, Payment Support, or Fraud Prevention. Direct, hands-on experience working with a major Payment Service Provider (PSP) either as a Fraud Analyst or in a Customer Support capacity would be a plus. 

• You have a strong overall understanding of the global payment ecosystem and various payment providers (e.g., Adyen, Checkout, dLocal) and/or the B2C e-commerce travel industry operations.

• You have proven experience with Excel for data analysis and reporting.

• You are familiar with chargeback processing and monitoring. In-depth knowledge of chargebacks and dispute resolution as well as the representation process with Payment Providers would be a significant advantage. 

• You have good analytical skills with the ability to review large datasets and draw actionable conclusions quickly.

• You are self-intuitive and resilient, focused on long-term prevention and risk assessment. 

• You appreciate working autonomously, creating processes from scratch, and taking full ownership of operational duties, as this is a new position within the team.

  
  

What you can expect:

• You will join a fast-paced travel tech company and take on a rapidly growing industry

• You will take on ownership and responsibility from day one and have a direct impact on the success of the company

• We value agility! We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions

• You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF

Our hiring process for this role:

Your Talent Partner (TP) and point of contact is Ceren and the Hiring Manager (HM) is Laure.
For any queries, please contact your Talent Partner at (talent@distribusion.com).

Do you want to work in an advanced tech environment and have an impact on millions of travelers around the globe? Come join us!